![]() ![]() Our stretch assignment program allowed him to take on an extended assignment with the Employer Brand Marketing team. Day-to-Day Duties Hire, train, and manage a team of call center representatives Work with call center representatives to solve problems like difficult calls. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. A call center representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Supporting the diversity and inclusion movements is what “Are you with us?” means to me.īlake works in our Meridian, Idaho Customer Care site. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. We need to really change the direction that things are going and really speak to what our values are and that is equality. ![]() Not just the industry for good but kinda change the conversation that we’re having in the country. That really speaks to me, being a skateboarder and kind of a punk rocker kind of guy so I really enjoy that.Īre you with us? To me, that means are you with us to change the industry. I also like the little bit of rebellious spirit that T-Mobile has. I’ve seen a lot of other companies where you can work real hard and never go anywhere with it and T-Mobile is the exact opposite of that, you get what you put in. I started at ground level and I’ve worked my way into different promotions, different roles. You can really go anywhere in this company if you’re willing to put in the work. A call center agent is responsible for answering calls and assisting clients by responding to inquiries. They also handle complaints and resolve issues. One of the things that I love about T-Mobile is you get what you put in. A call center agent is responsible for answering calls and assisting clients by responding to inquiries. I absolutely love T-Mobile and the culture and that’s what’s kept me here for the last five years and I have no intention of leaving. I really expected T-Mobile to just be a temporary spot for me. “I absolutely love T-Mobile and the culture.
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